FAQ's
Here you will find the answers to most common questions, if your question is unanswered by the faq's,
Please see the Contact Us form located at the bottom of the page, we are happy to answer any questions you may have.
Below is our faq's section, you will find our price guide on braids and much more.
Mailing address:
Hoof Prints Equine Jewelry
910 Okanagan Ave
Salmon Arm BC Canada
V1E 1H3
250 463 2182
Human Hair* Can human hair or cremains be used? YES! We can absolutely create a keepsake using human hair such a a lock of hair from babies first hair cut or a lost baby tooth. Cremains can also be used as well. Having dealt with the loss of a family member personally, we know how difficult it is and just how much it helps having a special piece made using either their hair or ashes. Please send an email to discuss options
How to collect hair: The best way to cut hair, is from the bottom of the tail bone. Lift the tail, separate the longest hair, and cut the amount you need; it will not be visible that you cut any. Many small amounts can be taken, as opposed to one large piece. The longer you can get it the better. Secure it with an elastic and place in zipper top style bag. If you only have hair from a deceased horse, the above still applies. We need the diameter of your finger depending on style and all unused hair is returned
Washing: We do not need the hair prepared in any way. Hair is always washed and sanitized before it is worked with. We need the diameter of your finger depending on style and as long as possible.
Mane hair: If you only have mane hair, the designs you can choose from will be limited. PLEASE contact to see what designs are available for short hair.
Shipping hair: When mailing the hair, please include a note with your name, address, style you like, and the actual length of the bracelet if not using an order form or ordering directly from the website. If you don't have a tape measure, cut a string the size you want your bracelet to be. (Make sure not to use a stretchy string) This is the best way to measure. You are also welcome to send beads and/or charms that you may want added (no extra charge) Please make sure you write all the details on the piece of paper you include with your order. Feel free to add a phone #, email, etc. Or click here to use our order form
Turnaround time: The turnaround time varies, depending on work load. Most pieces will be ready to ship within 7-10 days.
Payment: Payment is not required until work is completed. Payment is due before any items are shipped and within 7 days of completion of work, unless previously agreed upon. Payment plans are available. Deposits are required on all ring orders. Any custom ordered rings, beads or hardware must be paid for in advance.
Shipping: Regular post shipping in North America is is free. 2-3 day Expedited post shipping, with $100 insurance and tracking is available at a discounted price of $10.00 on orders under $100. All orders over $200 are automatically upgraded to Expedited post shipping at no extra charge.
Returns: Returns are not accepted on custom orders. Repairs on defective clasps or other hardware are done free of charge . Returns on charms are limited to unused products only and a store credit will be given. We are here every day and happy to answer any questions. If you are not sure about something, please ask.
Mailing address is:
Hoof Prints Equine Jewelry
910 Okanagan Ave SE
Salmon Arm BC Canada
V1E 1H3
250 463 2182